At PawWater, we want to get your order packed and on its way as quickly as possible. We offer free shipping worldwide.
Order Processing
Orders are typically processed within 24 hours after your order has been placed.
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information where available.
Delivery Times
Estimated delivery times may vary depending on your location, carrier delays and periods of high demand. Please expect at least 3-7 business days for it to be delivered at your door.
Please keep in mind that delivery estimates are provided as a guide and aren't guaranteed. Occasionally, circumstances outside our control such as postal delays, customs processing, severe weather or peak holiday periods may affect delivery times.
Tracking Your Order
Once tracking becomes available, we'll send the details to the email address provided at checkout.
Please allow a short period for tracking information to update after your order has been dispatched.
Incorrect Shipping Details
Please double-check your delivery address before completing your purchase.
If you notice an error after ordering, contact us as soon as possible. While we'll do our best to help, we can't guarantee that an address can be changed once an order has been processed or dispatched.
Lost or Delayed Orders
If your tracking hasn't updated for an extended period or your order hasn't arrived within the expected timeframe, please contact us and we'll help investigate it.