Returns

We want you and your pup to love your PawWater purchase.

If there's an issue with your order, please contact us and we'll do our best to make things right.

Change-of-Mind Returns

If you change your mind, contact us within 30 days of receiving your order.

To be eligible for a change-of-mind return, your item must be unused, in its original condition and returned with its original packaging.

For hygiene reasons, bottles that have been used by your pet may not be eligible for a change-of-mind return.

Unless otherwise required by Australian Consumer Law, return shipping costs for change-of-mind returns are the customer's responsibility.

Damaged, Faulty or Incorrect Items

If your PawWater bottle arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible with:

Your order number
A description of the issue
Clear photos or video showing the problem

We'll review the issue and, where appropriate, arrange a replacement, refund or other suitable solution.

Refunds

Once an eligible return has been received and inspected, we'll let you know the outcome.

Approved refunds will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.

Australian Consumer Law

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law. Where goods are faulty, unsafe, incorrectly described or otherwise fail to meet applicable consumer guarantees, you may be entitled to a remedy under Australian law.